Privacy Policy

Effective Date: [1st June 2025]

At Koppice, we’re committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and store your personal information when you visit our website or purchase from our store.

1. Who We Are

Koppice is a UK-based design studio and online store offering homeware, furniture, and small-batch goods.

Website: www.koppice.co.uk
Email: info@koppice.co.uk

2. What Information We Collect

When you use our site or place an order, we may collect the following personal information:

  • Your name

  • Email address

  • Shipping and billing addresses

  • Phone number (if provided)

  • Payment details (processed securely via third-party providers)

  • Purchase history

  • Your communications with us (e.g. emails, messages, or warranty claims)

We also collect basic technical data automatically through cookies (see section 6).

3. How We Use Your Information

We only use your information for the following purposes:

  • To process and fulfil your orders

  • To send order confirmations and delivery updates

  • To respond to enquiries or support requests

  • To manage returns or warranty claims

  • To improve our website and customer experience

  • To send occasional updates or product announcements (only if you opt in)

We will never sell or share your data with third parties for marketing purposes.

4. How We Store and Protect Your Information

We store your data on secure servers and take appropriate measures to protect it from loss, misuse, or unauthorised access. Payment information is handled securely by third-party payment processors and is not stored on our servers.

5. Who We Share Data With

We only share your data when necessary to run our business:

  • Payment providers (e.g. Stripe or Shopify Payments)

  • Delivery couriers (to fulfil your orders)

  • Email platforms (to communicate with you, if opted in)

  • Website analytics tools (in anonymised form)

All third parties we use are GDPR-compliant and only process your data as instructed by us.

6. Cookies

Our website uses cookies to ensure a smooth browsing experience and to help us understand how the site is used.

Types of cookies we use:

  • Essential cookies (site functionality, e.g. shopping cart)

  • Analytics cookies (e.g. Google Analytics, anonymised data)

  • Marketing cookies (only if consent is given)

You can manage or disable cookies through your browser settings at any time.

7. Your Rights

Under UK and EU data protection law (GDPR), you have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or outdated data

  • Request deletion of your data

  • Object to processing or request restriction

  • Withdraw consent at any time (e.g. unsubscribe from emails)

To exercise any of these rights, contact us at store@koppice.com. We will respond within 30 days.

8. How Long We Keep Your Data

We retain your data only as long as necessary, for fulfilling orders, providing warranty support, or as required by law (e.g. for tax and accounting). If you request deletion, we will erase your data unless legally required to retain it.

9. Changes to This Policy

We may update this policy occasionally to reflect changes in law, technology, or how we operate. Any updates will be posted here with a revised effective date.

10. Contact Us

If you have any questions about this policy or how we use your data, please contact:

Email: info@koppice.co.uk

If you believe your data has been misused, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK: www.ico.org.uk